FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Have questions? Our FAQ section at XFORM Design Studio provides answers to common inquiries about our services, design process, and project management. Find the information you need to make informed decisions and start your design journey with confidence.

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Projects

1. Q : What is the expected start date for the project?

A: The project start date is typically based on the date you receive the keys to the property. This date will be used to calculate and schedule the commencement of the project.

4. Q : What are the steps involved in the initial consultation?

A: The initial consultation is free of charge. During this meeting, we focus on understanding your needs and offering basic advice. If the project requires interior design concepts, we’ll then provide a cost estimate based on the project’s size and the scope of the design work involved.

2. Q : How long will the entire design and renovation process take?

A: The duration of the design and renovation process varies based on the project's size and complexity. Generally, small renovation projects take between two weeks and two months, while larger and more complex projects may take three to six months. For specific tasks like wet works (e.g., hacking and tiling), the timeframe is usually between two weeks and one month.

3. Q : Do you provide design consultations and how do they work?

A: Yes, we offer design consultations to understand your needs and preferences. During the initial meeting, we’ll discuss your ideas and provide recommendations for interior design and renovation. This helps us tailor our approach to best meet your vision and requirements.

Process

5. Q : What is your approach to project management and communication?

A: Our approach to project management centers on clear and proactive communication. We begin by meeting with you in person to fully grasp your design needs. Throughout the construction process, we provide regular updates via WhatsApp, including photos and videos, to keep you informed and involved in every step of the project.

6. Q : How do you handle changes or modifications to the initial design plan?

A: We offer up to two opportunities to modify the initial design plan. Additional changes beyond this may incur extra charges. This approach ensures that the final design aligns with your vision while effectively managing project timelines.

8. Q : What happens if there are delays in the project timeline?

A: In the event of delays, we promptly address the issue by communicating with our team and working together to resolve any challenges that arise during the renovation process. Our priority is to keep you informed and ensure the project stays on track as much as possible.

7. Q : How do you ensure quality control during the renovation process?

A: We offer a comprehensive one-stop renovation service. Our team conducts regular site visits to closely supervise the work, ensuring that the project stays on track, meets quality standards, and avoids delays. This proactive approach helps maintain consistency and delivers the best results for your renovation.

Cost

9. Q : Can you provide a detailed breakdown of costs and fees?

A: We start by giving you an approximate cost estimate based on initial discussions. Once this estimate fits within your budget, we will conduct a detailed review of your renovation design needs and provide a comprehensive breakdown of all costs and fees.

11. Q : Are coordination and liability for other contractors included in the price?

A: The price does not include coordination with other contractors hired by the owner or tenant. We are also not liable for any work performed by other contractors.

10. Q : What are the payment terms for renovations?

A: Our payment terms start with a 10% deposit of the total project cost, required before construction begins. During the renovation process, progressive payments will be collected at key milestones as work is completed. The final payment will be due upon handover of the completed project. This structure ensures smooth progress while keeping you informed every step of the way.

12. Q : What happens if I change my mind about certain design elements or materials during the project?

A: Once the design is confirmed, any changes to design elements, materials not specified in the contract, or site measurements that differ from the agreed layout may incur additional charges. However, if the change is minor and does not affect the cost, quantity, or quality of the work, no additional fees will be applied.

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13. Q : Do you handle all aspects of interior design, including furniture selection and décor?

A: Yes, we offer furniture selection and décor services, though additional fees may apply if they are not specified in the initial contract. Our standard contract covers material selection, as well as electrical and sanitary fittings included in the project. We also ensure that all selected items align with our design intent in terms of aesthetics, dimensions, color, and texture, while maintaining quality standards.

14. Q : Are permits or approvals required for the renovation, and who handles them?

A: Permits are typically required for hacking work or major changes to the floor layout plan. These may involve applications to HDB or condo management. As part of our service, we assist with submitting the necessary applications, ensuring a smooth and compliant renovation process.

15. Q : What is included in your warranty or guarantee for the work performed?

A: Upon completing the renovation project, we conduct a thorough inspection with the customer to ensure everything meets our quality standards before the handover. We offer a one-year warranty that covers material defects and workmanship-related issues, giving you peace of mind after the project is completed.

Extras